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  • ​How do I place an order?
    You can place the order through our website. We will accept your order , prepare the item and make it ready for shipping. You can cancel your order within 12 hrs . All our products are hand made , so our sellers initiate shipping process as soon the order is placed .
  • Payment & Shipping
    Online payment and Cash on delivery are available. Due to covid reasons, shipment may delay for minimum of 3 days and maximum of 14 days.
  • Secure Ordering & Payment Options
    Our payments are secured through PCI-DSS compliant and it is safe to save the card information with us. You can avail Credit card, Debit card, UPI and COD is also available (delivery charges may apply if COD)
  • Returns & Refunds
    You can opt for exchange or return within 2 days and can refund your payment within 14 days of delivery.
  • How long do I have to return an item?
    - You have 3 calendar days from the date of receiving the item to initiate a return. - Your item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. - Once we receive your returned item, we will inspect it. You will be notified about the status of your refund after the inspection is completed. - If your return is approved, we will initiate a refund to your credit card. The time it takes to receive the refund depends on your card issuer's policy. - Your return will be processed if the product was not damaged while in your possession, if it matches the product originally shipped to you, and if it is returned in its original condition with all accessories intact. - Products are returnable if they are physically damaged, have missing parts or accessories, are defective, or if they differ from their description on our product detail page. - Yes, products may not be acceptable for return in cases of buyer's remorse, such as ordering the incorrect model or color, or ordering the incorrect product. - No, products marked as "non-returnable" on the product detail page cannot be returned. - We will refund your amount once the return is approved. Approval is granted after a complete inspection of the product and its details, and you will be notified about your refund status.
  • What kind of assistance can I expect from your support team?
    Our support team can help you with a variety of inquiries, including selecting the perfect gift, navigating our website, or providing information about our charitable initiatives. You can connect with our knowledgeable and friendly support team using the chat widget on our website.We are committed to providing professional and prompt assistance to ensure that your shopping experience with us is seamless and enjoyable.
  • What are the initial steps to become a seller with EW Sells?
    To become a seller, you need to complete the processes of Seller Registration and agree to the Seller Agreement.Prior to proceeding with registration, please ensure to contact us. After contacting us, you can proceed with the Seller Registration process.The Seller Agreement outlines the terms and conditions for selling with EW Sells. It's important to review and agree to these terms before proceeding.Once your registration is complete and you've agreed to our terms and conditions, our team will contact you.An amount specific to each product will be added to your predetermined cost price. This margin goes to EW Sells, which further contributes to charity.Your products will be added to the Accounting Application, which serves as the E-Commerce portal for the store.You will receive notifications upon receiving new orders, along with details such as quantity and delivery locations.Compensation and profits will be transferred to you periodically, as per the agreed terms.
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